We're here to help — reach out through the channel that suits you best
Our customer support team is available 24/7 to assist with account issues, trading questions, and technical troubleshooting. Pro and Institutional subscribers receive priority routing and guaranteed first-response times of under one hour. To open a support ticket, log in to your account and click 'Help' in the top navigation bar, or email support@Nelvo.com with your registered account email in the subject line. For urgent account security concerns, call our dedicated hotline at +1 (800) 835-8693, available around the clock.
If you represent an institution, fund, or business exploring a Nelvo Institutional plan or API integration, our sales team is ready to build a tailored solution for your needs. Reach us at sales@Nelvo.com or complete the enterprise enquiry form on our website and a dedicated account executive will follow up within one business day. For technology partnerships, data licensing, or white-label enquiries, please contact partnerships@Nelvo.com with a brief description of your proposal. We welcome strategic partnerships that expand access to our platform or enhance the services we offer to users.
Our London headquarters is located at 30 St Mary Axe, London EC3A 8EP, United Kingdom. The Singapore office is at 1 Raffles Place, #20-61 One Raffles Place, Singapore 048616. Our Austin, Texas office is at 501 Congress Avenue, Suite 150, Austin, TX 78701, United States. All offices welcome visitors by appointment — please contact us in advance to arrange a meeting with the relevant team.
Press and media inquiries should be directed to press@Nelvo.com — please see our Press Kit page for media assets and company information. For regulatory or compliance correspondence, please write to compliance@Nelvo.com and include the relevant jurisdiction and reference number. Bug reports and security vulnerability disclosures can be submitted through our HackerOne bug bounty program or emailed directly to security@Nelvo.com. General feedback and product suggestions are always welcome at feedback@Nelvo.com.